Terms & Conditions

The following words have specific meanings throughout this document. Understanding these definitions is important before reading the terms.

2.1 Who can use PicsiDrop

• You must be at least 18 years of age to use PicsiDrop as a Sender or Traveler.
• You must be a resident of India with a valid phone number registered in India.
• You must provide accurate, complete, and current information when registering.
• PicsiDrop reserves the right to suspend or terminate accounts found to contain false information.

2.2 Traveler-specific requirements

• All Travelers must complete full KYC before accepting any delivery. KYC includes:
  • Aadhaar OTP verification (UIDAI-linked mobile required)
  • Selfie liveness check (AI face match to Aadhaar photo)
  • PAN card verification (NSDL lookup)
  • Bank account or UPI verification (penny drop confirmation)
  • Valid Driving License verification — required for all Travelers using a private bike, car, or auto-rickshaw (scanned copy submitted and verified against Aadhaar name)
• KYC approval is at the sole discretion of PicsiDrop. Rejection will be communicated within 48 hours.
• Travelers must not share their account with any other person.
• Travelers who fail to deliver a parcel without valid reason may be suspended from the platform.

2.3 Account responsibility

• You are responsible for all activity on your account.
• You must keep your OTP codes confidential and not share them with any person other than the intended Receiver.
• PicsiDrop will never ask you for your OTP via phone call, SMS, or WhatsApp. Do not share OTPs with anyone claiming to be PicsiDrop.

3.1 What Senders must do

• Provide accurate pickup and delivery addresses before booking.
• Ensure the parcel is properly packed, sealed, and labelled before handover to the Traveler.
• Be available (or have a representative available) at the pickup location within 15 minutes of the Traveler arriving.
• Confirm receipt with the delivery OTP at the time of delivery.
• Declare the correct parcel size and weight when booking. Misrepresentation may result in cancellation without refund.

3.2 Prohibited items — Senders must NOT send

Sending prohibited items is a serious violation. PicsiDrop will immediately terminate accounts found sending prohibited items and will cooperate with law enforcement authorities.

• Illegal drugs, narcotics, controlled substances, or drug paraphernalia
• Firearms, ammunition, explosives, or any weapon or component thereof
• Human remains, body parts, or biological specimens
• Stolen goods or goods obtained through criminal activity
• Counterfeit currency, forged documents, or fraudulent materials
• Pornographic or obscene material
• Hazardous chemicals, flammable liquids, corrosives, or toxic substances
• Live animals or protected wildlife
• Items subject to court orders, seizure orders, or legal restrictions
• Any item whose possession, transport, or delivery is prohibited by Indian law

3.3 High-value items

• Items with a declared value above Rs. 5,000 must be selected as "Fragile / High Value" during booking.
• PicsiDrop is not responsible for loss or damage to items valued above Rs. 5,000 that were not declared at the time of booking.
• Jewelry, cash, precious metals, and financial instruments are carried at the Sender’s sole risk. PicsiDrop strongly advises against sending such items through the platform.

4.1 What Travelers must do

• Complete full KYC verification before accepting any delivery.
• Hold and carry a valid, non-expired Indian Driving License (DL) at all times when making deliveries using a private bike, car, or auto-rickshaw. Travelers using public transport (bus, metro, MMTS) are exempt from this requirement.
• Only accept deliveries on routes they are genuinely traveling on the same day.
• Collect the parcel from the Sender in person and confirm pickup by entering the pickup OTP in the PicsiDrop system.
• Keep the parcel safe and undamaged throughout the journey.
• Deliver the parcel to the correct address and obtain delivery confirmation via the delivery OTP from the Receiver.
• Contact PicsiDrop support via WhatsApp immediately if they encounter any problem during pickup or delivery.
• Not open, inspect, tamper with, photograph, or interfere with the contents of any parcel.

4.2 What Travelers must NOT do

• Accept a delivery and then fail to deliver without informing PicsiDrop support.
• Hand the parcel to any other person without written approval from PicsiDrop.
• Demand additional payment from the Sender or Receiver beyond the agreed fee.
• Carry prohibited items knowingly. If a Sender offers prohibited items, the Traveler must decline and report to PicsiDrop immediately.
• Create fake OTP confirmations or falsely claim delivery has been completed.

4.3 Traveler liability

• Travelers are responsible for any damage to parcels caused by their negligence or deliberate action.
• If a parcel is lost or stolen while in the Traveler's possession and the Traveler is found responsible, PicsiDrop may withhold all pending payouts and seek compensation.
• Travelers are independent contractors, not employees of PicsiDrop. They are responsible for their own taxes, insurance, and vehicle maintenance.

5.1 Payment collection

• All Delivery Fees are collected from the Sender at the time of booking via UPI, cards, or net banking through our payment gateway partner (Cashfree Payments).
• No cash payments are accepted by Travelers. All payments must go through the PicsiDrop platform.
• The Delivery Fee is held in escrow by PicsiDrop until delivery is confirmed by dual OTP.

5.2 Traveler payout

• Travelers receive 75% of the Delivery Fee (the Traveler Payout) within 15 minutes of delivery OTP confirmation.
• Payment is sent directly to the Traveler's verified UPI ID or bank account.
• PicsiDrop retains 25% as the Platform Fee to cover payment processing, KYC, customer support, and operations.
• If a delivery fails through no fault of the Traveler, the Traveler receives 25% of the agreed fee as a partial compensation payment.

5.3 Refund policy for Senders

5.4 Disputes

• All payment disputes must be raised within 48 hours of the delivery date via WhatsApp to PicsiDrop support.
• PicsiDrop will investigate disputes within 5 business days and communicate the outcome to both parties.
• PicsiDrop's decision on disputes is final at the platform level. Users retain the right to seek legal remedies under Indian law.

6.1 Cancellation by Sender

6.2 Cancellation by Traveler

• Travelers may cancel a booking before physically picking up the parcel.
• Travelers who cancel more than 3 bookings in a calendar month will receive a warning.
• Travelers who cancel more than 5 bookings in a calendar month may be suspended from the platform for 30 days.
• Repeated pattern cancellation (accepting and cancelling without valid reason) will result in permanent account termination.

6.3 Cancellation by PicsiDrop

• PicsiDrop reserves the right to cancel any booking at any time if prohibited items are discovered or suspected.
• PicsiDrop may cancel bookings in cases of safety concerns, natural disasters, or force majeure events.
• In such cases, Senders receive a 100% refund.

7.1 PicsiDrop's liability is limited

PicsiDrop is a technology platform that connects Senders with Travelers. We are not a courier company, logistics provider, or transport company under Indian law. Our liability is strictly limited as described in this section.

• PicsiDrop's maximum liability to any Sender for any single delivery is capped at Rs. 5,000 or the declared value of the parcel — whichever is lower.
• PicsiDrop is not liable for consequential, indirect, or business losses arising from late or failed delivery.
• PicsiDrop is not liable for damage caused by improper packaging by the Sender.
• PicsiDrop is not liable for losses caused by incorrect addresses provided by the Sender.
• PicsiDrop is not liable for any losses arising from force majeure events including natural disasters, riots, strikes, or government orders.

7.2 Traveler liability to Sender

• A Traveler who loses, damages, or steals a parcel may be held liable directly by the Sender.
• PicsiDrop will provide Sender with Traveler contact details and KYC information in cases of verified negligence or theft to facilitate legal action.
• Travelers are strongly advised to carry personal liability insurance for goods in transit.

8.1 Traveler safety

• Travelers have the absolute right to refuse any delivery if they feel unsafe, uncomfortable, or if they suspect prohibited items.
• Travelers must never open parcels to inspect contents unless instructed to do so by law enforcement with a valid warrant.
• Travelers who feel threatened or unsafe during a delivery must contact local police (100) first, and then inform PicsiDrop support.
• PicsiDrop will cooperate fully with police investigations.

8.2 Sender safety

• PicsiDrop strongly advises Senders not to share their home address with Travelers beyond what is necessary for pickup.
• Senders should use a common ground-floor location or a neighbour as the pickup point where possible.
• Never send irreplaceable items (original documents, heirlooms, family photographs) through PicsiDrop.

8.3 Reporting safety concerns

• Report any safety concern, suspicious activity, or misconduct to PicsiDrop support via WhatsApp immediately.
• PicsiDrop has a zero-tolerance policy for harassment, abuse, or threats between Senders and Travelers.
• Accounts involved in verified harassment or abuse will be permanently terminated and reported to authorities.

9.1 Rules for all Users

• Treat all other platform participants with respect and courtesy.
• Do not attempt to contact Travelers or Senders outside of PicsiDrop channels for the purpose of arranging off-platform deliveries.
• Do not leave false or malicious reviews about other users.
• Do not create multiple accounts to circumvent bans or suspension.
• Do not attempt to hack, scrape, or reverse-engineer the PicsiDrop platform.

9.2 Account suspension and termination

• The PicsiDrop name, logo, orange brand identity, website, and all platform content are the exclusive intellectual property of PicsiDrop.
• Users may not reproduce, distribute, modify, or create derivative works from PicsiDrop content without written permission.
• Users retain ownership of content they submit (reviews, photos) but grant PicsiDrop a non-exclusive, royalty-free licence to use such content for platform operations and marketing.

• These Terms and Conditions are governed by the laws of India.
• Any disputes arising from these Terms shall first be attempted to be resolved through PicsiDrop's internal dispute resolution process (contact support@picsidrop.in).
• If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the Courts of Hyderabad, Telangana, India.
• PicsiDrop and Users agree to attempt mediation before initiating formal legal proceedings.

• PicsiDrop reserves the right to update these Terms & Conditions and Privacy Policy at any time.
• Material changes will be communicated to users via WhatsApp or the registered phone number at least 14 days before taking effect.
• Continued use of PicsiDrop after changes take effect constitutes acceptance of the updated Terms.
• The current version of these Terms is always available at picsidrop.in/terms